Frequently Asked Questions
Q: How do I cancel or amend my booking?
A: You may cancel your booking at any time in writing by emailing service@worldtransferservices.com Cancellation charges may apply. Supplier cancellation policy can be found in the 'Terms and Conditions' section of our website. You can also log into your account and cancel if your booking is more than 48 hours away.
Cancellations within 48 hours of the booked outbound transfer date and time (including ‘no show’ bookings), will incur a 100% cancellation charge.
Any amendment requests need to be made a minimum of 2 days or more prior to travel.
Q: What does the price include?
Once your booking is confirmed the price paid will include either a one-way transfer or return transfer depending on what you have booked. A return ticket includes both the arrival and departure journeys for the route booked. Our shared shuttle services are priced per passenger, whereas private vehicles such as taxis and minibuses are priced per vehicle.
The price paid is all inclusive and includes all gratuities and tolls. You do not need to tip your driver.
Child seats (where available), excess luggage, sport equipment etc may incur additional costs. Please see sections below for more information.
Q: What happens when I make a booking?
World Transfer Services Ltd is an online booking agent so that means once you have completed your booking, you will receive a booking confirmation email and joining instructions for each journey you have booked.
Q: What are joining Instructions?
Also called arrival/ departure instructions, Joining Instructions let you know what to do when you reach your destination/ at the end of your holiday. You will receive an email which includes your Joining Instructions. It is your responsibility to ensure you have access to your Joining Instructions on the day of travel either printed or on your mobile device. Failure to have a copy of your voucher when you travel can result in the refusal of service by the local supplier.
The Joining Instructions include the lead passengers name, the price and the route from start point to end point. Instructions for arrival and departure are also included as well as the local suppliers contact details.
Q: Will I be dropped off and picked up at my accommodation?
Private transfers: Suppliers will endeavour wherever possible to operate a door to door service. There may be occasions where this is not possible due to local restrictions.
Where these restrictions apply, drivers will drop and collect you from the nearest accessible point. Please bear in mind, however, that the supplier will not be responsible for transporting luggage.
Shared shuttle transfers: Suppliers will endeavour wherever possible to operate a door to door service. There may be occasions where this is not possible due to local restrictions.
Where these restrictions apply, drivers will drop and collect you from the nearest accessible point. Please bear in mind, however, that the supplier will not be responsible for transporting luggage.
Q: How do I find my driver?
Full instructions will be attached to your booking confirmation email. Please ensure you travel with the joining instructions, as this will be fundamental to you meeting the supplier representative or driver. World Transfer Services Ltd cannot be held responsible for any failed transfers resulting from not having the joining instructions with you.
If, for any reason, you are unable to locate the supplier representative or driver, please call the supplier telephone number listed on your joining instructions. If you are not able to reach the supplier, then please contact World Transfer Services Ltd. We will do our very best to assist you.
Please note: No refunds will be given in any instance where you cannot demonstrate efforts were made to call the supplier.
Q: What happens when I arrive at the port or airport?
Dependant on where you arrive, airport, cruise ship port or strain station, the Joining Instructions will clearly indicate what to do and where to go. Please follow those instructions to find your driver.
Wait times at Airports:
Economy Private Transfer – Standard wait time is 60mins from when the flight lands, however this may be reduced in certain smaller airports, please check your voucher for more details.
Private transfer – Your driver will wait up to 1 hour from the point at which flight lands.
Some products do not include wait time and you must contact your supplier upon arrival. Please refer to your booking voucher for further details.
Wait times at Cruise Ports:
Private Transfer – Your driver will wait up to 30 mins from the point at the ship docks / train arrives.
USA, Canada and Mexico Private transfer – Your driver will wait up to 1 hour Please refer to your joining instructions for further details.
Your driver is contracted to wait to the maximum times noted above. You may require additional wait time in the event of a customs / immigration / baggage delay. In this event you may be able to extend your wait time for an additional fee.
Q: What happens on departure from my hotel?
As indicated on your joining instructions the pickup time procedure is include with your departure Instructions
If you have booked a shared shuttle transfer, please follow the instructions on the voucher to obtain your pick-up time and location. This is due to shuttles having multiple pick up destinations. It is vital that you call the supplier within office hours at least 24 hours prior to departure, in order to be given an accurate pick up time.
Please note: You need to be at your pick-up location 10-15 minutes in advance of your pick-up time. The driver will wait no longer than 15 minutes and if not contacted notifying that you are running late, they will leave.
Q: What happens if my flight details change prior to travel?
Cancellations within 48 hours of the booked outbound transfer date and time (including ‘no show’ bookings), will incur a 100% cancellation charge. However, any amendments need to be made 3 days or more prior to travel. If your journey details change within 3 days of your travel date please contact us by telephone on (waiting on number)
If you are traveling outside of 3 days, then please email us at service@worldtransferservices.com
Q: What happens if my flight is delayed or cancelled?
All flights are monitored. You do not need to contact the supplier if your flight is delayed as they will automatically amend your pick-up time accordingly.
If your outward flight is cancelled, please call the supplier on the telephone number shown on the booking voucher. The supplier will do their best to accommodate.
If you are travelling on a connecting flight, and the first sector is delayed or cancelled, subsequently causing a delay to your arrival in your destination where the transfer is booked, then you will, in all cases, need to advise World Transfer Services Ltd of your new details. This is to ensure that the supplier is informed and able to reschedule your transport.
In some destinations, night charges may be applicable. Should your new arrival time fall within the period wherein night charges apply, then you will be liable for payment of these. Failure to advise of cancelled and rescheduled flights may result in transport being provided as per the original details on the booking. In this instance, the supplier cannot be held responsible, and no refund will be given.
Please note: In some cases, you may need to make a new booking and submit a complaint to your airline company / and or travel insurance company.
What happens if my flight is diverted?
Your airline is responsible for ensuring your arrival at the original airport booked. Our supplier is under no obligation to change the pick-up point to anything other than the airport booked.
Q: How much luggage can I take?
The allowance per person is one standard size suitcase (approximately 70cm high, 47cm wide and 21cm deep), as well as one small piece of hand luggage (such as rucksack, handbag or tote bag not a small carry on suitcase). Please note that your hand luggage will be transported in the vehicle with you, and so it should be an appropriate size for this as suggested above.
If you are travelling with excess luggage, such as large suitcases, additional suitcases outside of the luggage allowance, golf clubs, wheelchairs, skis, pushchairs, etc., it is imperative at the time of booking to make us aware either by telephone if you are traveling within 3 days or Email us at service@worldtransferservices.com if you are traveling outside of 3 days.
Please note: Failure to tell us may result in extra transport being required to accommodate the excess luggage, which will incur additional local charges.
Q: How long must I wait for my shared shuttle transport?
The maximum waiting time for shared shuttle transport is one hour from the time you make yourselves known to the local supplier upon arrival at the airport. The supplier will try to keep waiting times to a minimum. Any complaints received regarding a waiting time of less than one hour will not be considered. In the case of a flight delay, you may be scheduled onto the next available service which may result in a longer wait time.
Q: Can I get a shuttle transfer to a resort that isn’t listed on the website?
No. If the resort is not on the website, we do not run a shuttle service there. However, we are happy to book a private transfer to the destination of your choice. Please note that we also do not operate shuttle transfers to private addresses.
Q: Am I able to book a transfer with multiple drop offs?
Yes, you can but it needs to be booked with our Tailor-Made Department. If you are travelling outside 72 hours, please fill out the Tailor-Made enquiry form on our website under the Tailor-Made section and our Tailor-Made team will get back to you. If travelling within the next 72 hours – Please call us on 03302293944
Q: Can you do other bespoke requests?
Yes, we can depending on the area and the local supplier.
We can book a guide or a local speaking driver in most of our 150 countries. If you require disposal hire to see the sights in a local city, then please advise our Tailor-Made team and we will arrange a bespoke quotation for this service. We can also include ferries in some countries, so please do contact us if you can see your route online, as its likely that one of our Tailor-Made team has run similar for another client.
We can also provide hotel to hotel transfers so please contact us to inform us of which hotels you wish to transfer to and from.
Wheelchair adaptable services, Group holidays, educational visits and business conferences are also available.
We can quote for specialist vehicles which range from coaches, stretch limos, Humvee hire, classic cars, luxury vehicles with a fully-stocked fridge or extras such as champagne, boxes of chocolates etc. Transfers including helicopters are also available in some areas.
Please contact our Tailor-Made team on 0330 229 3944 with any of these requests above.
Q: What if I am travelling with children or infants?
As indicated on the booking form when you are making your booking you will be asked to select the number of passengers. This includes adults above 12 years old, Children between 3 – 11 years old and infants 0-2 years old.
Both local and national laws regarding the use of child seats for infants and children vary from country to country. However, all suppliers will comply with the latest legislation. If you are booking a private transfer, we do recommend the use of booster or child seats for those under the age of 12, or up to 135cm, for safety purposes.
If you require an infant or child seat this will need to be arranged locally and may incur an additional charge. If you wish to bring your own child seat or booster seat, and are taking a private transfer, we must be advised of this information before you travel. This is to ensure that the vehicle provided by the supplier can accommodate the seat. If you take your own seat, it is your responsibility to fit the seat in the vehicle, and not the responsibility of the supplier.
Shuttle services are usually provided by minibus or coach, and in these vehicles, it is not possible to use a child seat as the vehicles do not have compatible seating.
If you are in any doubt with regards to the provision or availability of child seats and / or booster seats in your provided transportation, then please feel free to contact World Transfer Services Ltd on the telephone number previously provided.
For travel within USA only:
State laws do not allow children to ride in the lap of an adult. If your child is under the minimum age/weight standards, you must supply an approved car seat for each child to whom the applicable law applies. It is recommended that travelling parents and legal guardians become knowledgeable about the applicable laws in the states in which they will be travelling. For more information on applicable laws, please visit: The Insurance Institute for Highway Safety website. Operators reserve the right to refuse service to parties out of compliance with state law. Please ensure you check before booking.
Q: What about insurance?
All suppliers hold full public liability insurance. We do, however, recommend that you hold a valid insurance policy for the duration of your trip.
Q: Can I take animals on a transfer?
Generally, we do not allow animals on our transfers. However, this is dependent upon the mode of transfer you are taking. For the comfort of other passengers, it is not possible to allow pets to travel on board any of our shuttles. For private transfers, this is dependent on suppliers. If you are taking a private transfer, and would like to travel with a pet, please telephone us on 0330 229 1783 and we will check with the supplier.
Q: Do you offer transfers for passengers with collapsible wheelchairs or for those who are confined to a wheelchair?
Yes, please telephone us on 0330 229 3944 or send an email to service@worldtransferservices.com advising us if the wheelchair is manual or battery operated. If the wheelchair is manual we will need to know the dimensions of the chair and we will then send these onto the local supplier. We will also need to know if you are able to get in and out of the vehicle unaided and this is for both private and shared shuttle transfers.
If assistance with boarding the vehicle is required, then a wheelchair-adapted vehicle may be more appropriate to your needs. This will require a quote from our Tailor-Made team, so please telephone us or email us. We will ask you to complete a form, which just enables us to ensure we have based you in the right vehicle type for your transfer.
Q: What is your complaints policy?
Our Terms and Conditions which are available to view on the website, outline our complaints procedure. Any complaint must be registered in writing and be received by World Transfer Services Ltd within 28 days of your return journey. Please Email us on service@worldtransferservices.com Complaints received after this time period make it more difficult for us to retrieve evidence from our local suppliers so therefore this could affect the outcome of your complaint.
Complaints arising from failure to follow our Terms and Conditions, such as not traveling with your booking voucher, failing to confirm transfer by phone and providing incorrect information, will not be considered.
Q: What is the policy on inappropriate / drunken behaviour and abusive language?
The supplier reserves the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs. Furthermore, anyone whose behaviour and/or language is found to be abusive and could cause a threat or offence to the driver and any other passenger, or damage to the vehicle. No refund will be given for services not carried out because of the above reasons. For any damage that is caused to vehicles, the individual responsible will be held liable for any charges incurred by the supplier.